This FAQ helps you quickly understand order, shipping, returns, and related service information.
How to place an order?
Select the items you need, add them to your cart, fill in your shipping information, and complete payment to generate an order.
How long does it take for my order to ship?
Orders are usually processed and shipped within 1–3 business days, but there may be slight delays in special circumstances.
Do you support international shipping?
Yes, we offer international shipping services. Shipping times vary depending on the region.
How long does shipping take?
Generally:
(1) Domestic: Approximately 3–7 business days
(2) International: Approximately 7–15 business days, which may take longer in some regions.
How do I track my shipment?
A tracking number will be provided after your order is shipped, which you can use to track the shipping status in real time.
Can I cancel my order?
You can apply for cancellation before your order is shipped. Shipped orders will be processed according to the return procedure.
Do you support returns?
Yes, you can apply for a return within the specified time if you meet the return policy conditions.
How long does it take to get a refund for a returned item? Refunds are typically processed within 5-10 business days of receiving the returned goods.
What if there’s a problem with the product?
If you receive a product with quality issues or errors, please contact us immediately for assistance.
Will there be customs duties?
International orders may incur customs duties or import fees, as stipulated by local customs regulations, which must be borne by the user.
What payment methods are available?
We support most mainstream online payment methods; please refer to the checkout page for details.
Can I modify my order information?
You can request to modify your shipping information before shipment. Modifications are not possible after shipment.
How do I contact customer service?
You can contact us via the email address or phone number provided on the page. We will respond as soon as possible.
