This return policy explains the rules and procedures for users to apply for returns after purchase. We are committed to providing clear and reasonable after-sales support to protect users’ legitimate rights and interests.
Return Application Conditions If users find quality problems, incorrect items, or discrepancies with the order description after receiving the goods, they can submit a return application within the specified period. Applications must ensure the goods are in their original condition, unused, undamaged, and retain their complete packaging.
Return Period Users can submit a return application within 14 calendar days from the date of receipt of the goods, subject to the instructions on the order page. Applications submitted after the specified period may not be accepted.
Return Process
(1) Submit a return application and explain the reason
(2) Wait for review and confirmation
(3) Return the goods as instructed
(4) Refund will be processed after warehouse acceptance and confirmation
Return Shipping Costs If the return is due to product quality problems or incorrect items, we will bear the relevant shipping costs; if the return is due to personal reasons, the user will bear the shipping costs. Refund Processing Time
After receiving and confirming the returned goods, we will process the refund within 5–10 business days. The actual arrival time may vary depending on the payment method.
Non-Returnable Items
The following situations may not support returns:
(1) The goods have been used or damaged
(2) The packaging is incomplete or accessories are missing
(3) The return request has been submitted after the deadline
(4) Problems caused by human error
If you have any questions during the return process, please contact us through the above methods, and we will assist you as soon as possible.
